To use your employer-sponsored health insurance coverage for Tava Health therapy sessions, start by creating your account at care.tavahealth.com/signup.

Account Creation

Enter your basic information including your name, date of birth, and personal email. You will confirm your email address and create a password.

Account Setup

You'll be prompted to complete your Tava account setup, adding phone number, address, gender and an emergency contact.

Sponsor Setup

When you sign up for Tava, you will be prompted to add coverage options for your therapy sessions. If you have access to Tava through your employer-sponsored health insurance, you will need to add your employer as the sponsoring organization before adding your insurance.

If you are a dependent, select "Through my spouse or domestic partner" or "Through my parent or legal guardian" and enter in their name. 

Add Insurance Coverage

If you are the primary policy holder, select "Self" and enter in your name, insurance provider and member ID. 

If you are a dependent, select "Someone else" and enter in the primary policy holder's name and date of birth, the insurance provider, your relationship to the primary policy holder, and your member ID. 

Insurance Verification

We'll run a quick check to make sure your insurance coverage is valid. Usually this takes less than 30 seconds, but if it is taking longer than usual, you may continue with sign-up and we will reach out over email once verified.

Insurance that has not yet been verified is visible on the Billing page of your profile.

Mental Health Assessments

You’ll be prompted to take your first mental health assessment. This short survey helps your provider create a care plan for you, allows for progress tracking, and to direct you to crisis resources if needed.

Match with a Provider

The last step is to find the right provider for your needs and preferences. Select what area you'd like to focus on in therapy, as well as your availability and provider preferences.

Review Provider Matches

We'll automatically match you with a provider who takes your insurance. Scroll through your matches and review provider bios to find a provider who meets your needs. 

Schedule a Session

To schedule your first session, select the type of therapy you prefer (individual, couples, or family therapy) from the dropdown. Select the date and time that works for you. You will be prompted to review your provider's late cancellation and no-show policies, and you will be required to add a credit card to cover these fees.

Confirm Your Session

You will be given the option to review your selections and confirm your session before scheduling.

Success!

You will be redirected to your account home screen, with your upcoming session listed. Come back here to access your session link upon appointment time.