We understand that it can be frustrating if your provider doesn't show up for a scheduled session. To help manage the situation smoothly, we recommend the following tips to help with troubleshooting. 

Wait for 15 minutes

Sometimes, unexpected delays can occur. Please wait for 15 minutes past your scheduled appointment time before contacting support. Your provider may be running late due to another session running over, technical difficulties, or other unforeseen circumstances.

Message Your Provider

While you wait, you can send a message to your provider through the Messaging portal. This is a quick way to check if they are running late or if there has been a misunderstanding about the appointment time.

Contact Support

If you haven't heard from your provider after 15 minutes and there is no sign of them joining the session, please contact our support team for assistance at client-support@tavahealth.com. They will help you reschedule the session and ensure your concerns are addressed.