If you are being told that your camera is being used by another application, or you see the error message "We can't access your camera and microphone," follow these instructions:

Mac

1. Click the Apple icon in the top left of your computer
2. Choose System Settings
3. Go to Privacy & Security
4. Scroll down and select Camera

5. Ensure your browser is selected to have camera access 

   

6. Scroll down and select Microphone

7. Ensure your browser is selected to have microphone access 

   

8. Quit, then reopen the browser. 

Windows

1. Open the Start menu in the lower left corner of your screen and go to Settings
2. Navigate to the Privacy tab. 
3. Scroll down to Camera and Microphone.
4. Ensure that Allow apps to access your camera is toggled on.

If you're using a Lenovo device, open the Start menu and search for Lenovo Vantage. Ensure camera and mic are toggled on.