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How to Use Prior Authorization Codes on Tava Health

  • Updated

Select payers offer insurance credits for use on Tava Health. This article covers how to add a prior authorization code for insurance session credits and what to expect next.

 

If you're new to Tava Health

If you’ve never used Tava Health before and have a prior authorization code, follow these steps to get started:

  • Go to care.tavahealth.com and create your account.
  • During signup, enter your insurance details:
    • Select your insurance provider (such as Cigna)
    • Indicate “Yes” when asked if you have a prior authorization code.

    • Enter your authorization code, number of covered sessions, and optionally upload your authorization document for easier verification.

      Screenshot 2025-06-24 at 3.19.37 PM.png
  • Submit your information. Our team will verify your coverage and notify you if we are unable to verify your coverage.
  • You may begin scheduling sessions while we verify your code. If we run into any issues, we’ll reach out to help.

If you already have a Tava account

If you’ve previously signed up and now want to add your prior authorization, follow these steps:

  • Log in at care.tavahealth.com.
  • Navigate to the Billing section
  • Ensure you've added your insurance information.
  • If your insurance offers session credits on Tava, there will be a banner on your account.
  • Click “Add here.”
Screenshot 2025-06-24 at 3.20.33 PM.png
  • Enter your authorization code and number of covered sessions.
  • Upload your authentication letter or documentation.
  • Submit your details. You'll see a new card labeled "Insurance Credits" in your Coverage and billing section. 

 

What Happens After Submission?

  • Our team will verify your authorization, including start date, expiration, and remaining sessions.
  • You’ll see a “Pending Verification” status until confirmation is received.
  • You may schedule a session before verification is complete.
  • Once verified, your sessions will be automatically deducted from your insurance credits, up to the authorized number.

Important Notes

  • You must have active insurance for coverage to apply.
  • Any issues with verification will be communicated directly by our support team.

Need Help?

If you have any questions or encounter issues during this process, reach out to us at client-support@tavahealth.com. We're happy to assist you.

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