Keeping your coverage details up to date ensures smooth billing and uninterrupted access to your therapy sessions. Follow these steps to update your insurance, employer-sponsored benefits, or payment method in your Tava account:

1. Click your profile image in the top right corner of your Tava account.

2. Select “Billing Info.”
3. Click the coverage type you wish to update (e.g., insurance, employer coverage, or credit card).

4. Enter your new information and click "Submit."

That’s it! Your updated coverage will be applied to future sessions. If you have any questions or need assistance, feel free to reach out via the chat bubble in the bottom right corner of your screen or email us at support@tavahealth.com.

Adding a Card for Fees

To cover late cancellation and no-show fees, you’ll need to add a credit or debit card that is not your HSA or FSA card.This ensures any applicable fees can be processed smoothly. 

1. Click your profile image in the top right corner of your Tava account.
2. Select “Billing Info.”
3. Select "Add a card now."

1. Enter your new information and click "Submit."