What is Coverage Selection?

How you pay for therapy is a personal choice — and it can change over time. Coverage Selection lets you choose how you'd like to pay for each session at the time of booking, from the payment methods you have on file. Tava recommends the best option by default, but you're always in control.

Coverage Options Available

You may see some or all of the following options at checkout, depending on what you have on file:

• Employer Credits: If your employer offers a Tava benefit, this will cover the cost of your session. You'll see how many sessions remain.
• Insurance Credits: Pre-approved credits from your insurer (e.g., a Cigna EAP authorization). You'll see how many credits remain after attending.
• Insurance: Tava submits a claim to your insurance. Any remaining balance after adjudication is charged to your card on file.
• Credit Card: Your card covers the full session cost.
• HSA Card: Your HSA card covers the session. Note: HSA cards cannot cover late cancellation or no-show fees.

If a payment method is unavailable for this session, you'll see it listed with a short explanation of why.

How to Select a Coverage Method

1. Choose your provider, session type, and time slot.
2. Your recommended default coverage method will be pre-selected. You will be prompted to review.
3. Select your preferred coverage method, or add a new one.
4. Review and submit to complete your booking.

How to Change Your Coverage Before the Session

1. Navigate to your homepage and click on your upcoming appointment.
2. Next to Coverage Method, click Change.
3. Choose a new method and save. You can update as many times as you'd like before the session starts.
4. Once your appointment begins, the option to change coverage is no longer available.

Coverage no longer valid

If the coverage method you selected is no longer valid before your session (for example, your employer credits run out), Tava will send you a notification. Your coverage will automatically fall back to the next available method. You can update your selection at any time before the session starts.

FAQs

1. Can I change my coverage after the session? No. Coverage cannot be changed at or after the appointment start time. Reach out to client-support@tavahealth.com if you need to make changes after the session start time.
2. What if none of my options are valid? You'll need to add a card or insurance plan before scheduling the session. If your coverage becomes invalid prior to the session start time, you will need to add a valid coverage method before joining.
3. Can I add new payment methods? Yes. You can add a new credit card, insurance details, insurance credit or employer credit directly from the booking window.
4. If I change my coverage method, does this apply to all future sessions? No. Changing your coverage method at booking only updates the selection for that session. If you’d like to change your default coverage method for all future sessions, you can choose between insurance and credit card in the billing section of your account. If you have unused employer or insurance credits and do not want to use these first, please contact client-support@tavahealth.com for assistance.
5. Will my provider know which coverage I selected? Yes! Your provider has visibility into the coverage options available on your account, and they will know ahead of time which coverage you’ve selected for a specific session.