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Setting Up Therapy Coverage

  • Updated

Adding coverage

When you sign up for Tava, you will be prompted to add or skip two coverage options for your therapy sessions: (1) sponsoring organization and (2) insurance.

1. Sponsoring organization

Some employers and organizations may offer free therapy sessions on Tava as part of an EAP (employee assistance program) benefit of 3 to 50 Tava sessions per year. To see if yours does, simply type the name of your organization. Tava will automatically check for free therapy sessions.

If you have free therapy sessions, after you use up your session credits, you can use your insurance or credit card to schedule more sessions. As long as you have remaining session credits available, we will bill your sponsor first, even if you also add an insurance card or credit card to your account. To select a different coverage method for individual sessions, see this article.

If no free therapy sessions are found, it could be that your employer-sponsored insurance plan covers therapy sessions at Tava. Your out-of-pocket costs depend on your specific insurance plan. Tava will recommend providers who are in-network with your insurance.

If your organization doesn't sponsor Tava, you can ask your HR team to check out tavahealth.com and schedule a call with us.

2. Insurance

Tava works with most insurance networks, and we are always adding more. After you enter your insurance provider and member ID, we'll check your coverage to make sure we accept your plan. 

If we can't verify your coverage, double-check that you've entered your member ID correctly. You can also upload pictures of your insurance card so our team can take a look.

Before Booking

Before scheduling your first session, we’ll request your credit card for late cancellation fees, no-show fees, insurance copays, or to pay the low out-of-pocket cost if no sponsor or insurance is added. A $20 hold will be placed temporarily to validate your card and removed immediately.

You may use an HSA, FSA, or HRA to pay for your sessions (but unfortunately, not for any late cancelation or no-show fees). Remember that after your session, you can try submitting a Superbill and an out-of-network claim to your insurance for potential reimbursement.