Adding coverage
When you sign up for Tava, you will be prompted to add or skip three coverage options for your therapy sessions: (1) sponsoring organization, (2) insurance, and (3) credit card.
1. Sponsoring organization
Your employer or an organization you are a part of might offer an EAP (employee assistance program) benefit of 3 to 50 Tava sessions per year. To see if yours does, simply type the name of your organization.
After you use up your session package, you can use your insurance or credit card to schedule more sessions. As long as you have remaining sponsored sessions available, we will always bill your sponsor first, even if you also add an insurance card or credit card to your account.
If your organization doesn't sponsor Tava, you can ask your HR team to check out tavahealth.com and schedule a call with us.
2. Insurance
Tava works with most insurance networks, and we are always adding more. After you enter your insurance provider and member ID, we'll check your coverage to make sure we accept your plan.
If we can't verify your coverage, double-check that you've entered your member ID correctly. You can also upload pictures of your insurance card so our team can take a look. You can add a credit card in the next step to schedule your session in the meantime while we resolve your insurance coverage.
3. Credit card
Lastly, we’ll request your credit card for late cancellation fees, no-show fees, insurance copays, or to pay the low out-of-pocket cost if no sponsor or insurance is added. A $20 hold will be placed temporarily to validate your card and removed immediately.
You may use an HSA, FSA, or HRA to pay for your sessions (but unfortunately, not for any late cancelation or no-show fees). Remember that after your session, you can try submitting a Superbill and an out-of-network claim to your insurance for potential reimbursement.