EAP Benefit Sessions

If your employer or organization sponsors your sessions with Tava through an EAP benefit, you may have a set number of sessions per year. To see if your organization sponsors EAP benefit sessions on Tava, simply type in the name of your organization during the intake process. 

Approaching Session Cap

We'll keep you in the loop as you approach your final EAP benefit session. You will notice a counter next to each appointment indicating what number it is of your total allotted EAP session count. Keeping tabs on the number of sessions you've used will help you plan ahead and ensure you don't have unwanted gaps in your care. Once you've used all the sessions covered by your EAP benefit, you'll be prompted to add a credit card or insurance card. With your payment method on file, you'll be free to continue booking additional appointments. You will only be charged for sessions after your EAP benefit sessions run out.

Tracking Your EAP Benefit Session Count

You can track the number of EAP benefit sessions you have used, and the number you have left, on your account homepage when you login. Your session count includes both completed sessions and upcoming sessions that have already been booked using your EAP benefit as the coverage method. For example, if your benefit includes 6 sessions and you’ve attended 4 and already booked 2 more, your counter will show 0 sessions remaining.

When an EAP benefit session is scheduled, it is counted toward the total used. If that session is canceled or rescheduled ahead of the 24-hour deadline, the EAP benefit session is added back to the total. If the session is canceled or rescheduled within 24 hours of the scheduled start time, the session may not be added back.

You can also track your sessions under your EAP benefit card on the billing page of your account.

Adding a Payment Method

If you are approaching the end of your EAP benefit sessions and do not have a credit card on file, you will see a prompt to add a credit card before your last session. You can continue to see your current care provider(s) by paying out of pocket. Session costs vary by provider and can be reviewed on your billing page.