To optimize your and your therapist’s time and maintain scheduling flexibility, late cancellations and no-shows may result in a fee.

Avoiding Fees

To prevent charges, make sure to cancel or reschedule at least 24 hours in advance through your Tava account.

When Fees Apply

• If you cancel, reschedule, or no-show (arriving more than 15 minutes late) within 24 hours, your provider may charge a fee, depending on their policy.

• Fee details will be displayed before you confirm a late cancellation or reschedule request.

•Health insurance, employer coverage, and HSA cards cannot be used to pay cancellation or no-show fees.

•To add an additional method to cover late cancellation and no-show fees, please visit care.tavahealth.com/billing. 

You can review your provider’s fee policy before scheduling and anytime in their profile.

Requesting a Fee Waiver

If you believe a fee was charged in error, you can request a waiver within 72 hours by messaging your provider. Click the envelope icon next to their name to reach out.

For additional questions, contact support@tavahealth.com.