Adding your insurance to your Tava Health account is the first step to using your benefits for therapy sessions. This article walks you through how to enter your details, what verification involves, and what to do if your insurance can't be verified.
How to add or update your insurance information
- Go to your Tava account and click your profile image.
- Navigate to Billing Info.
- Select your coverage type and enter your insurance details, including your member ID and group number.
- Save your information.
We recommend completing this step during onboarding so your insurance is verified before your first session.
If you're covered under someone else's policy
If you're a dependent on someone else's insurance plan, select Someone else under "Who is the primary policy holder?" Then provide:
- The primary policyholder's first and last name
- The insurance provider
- The primary policyholder's date of birth
- Your relationship to the primary policyholder
- The member ID listed on your insurance card
Click Submit to save these details so Tava Health can verify your coverage.
What happens during verification
After you enter your insurance details, Tava Health will verify your coverage. Once your coverage is verified:
- Your coverage status will show as verified on your profile.
- You'll see whether your therapist is in-network or out-of-network with your insurance plan.
- You'll be eligible to use your insurance for scheduled sessions.
If your insurance can't be verified
If your insurance details are marked as invalid, try these steps:
- Double-check that your member ID, group number, and plan name are entered correctly.
- Confirm that your plan includes behavioral health or mental health coverage.
If your information is correct but your insurance still can't be verified, email client-support@tavahealth.com with the following:
- Clear photos of the front and back of your insurance card
- The member's first and last name
- The member's date of birth
Our team will use this information to help verify your coverage.
If your plan was recently renewed or changed, verification may take up to 48 hours. Allow this time before following up with support.
What your verification status means
Pending: Some verifications take up to 48 hours to complete, particularly at the beginning of the month during re-checks. During this time, your insurance may appear inactive. If your status is still pending after 48 hours, confirm your insurance details are correct and contact support.
Insurance invalid: This message can appear temporarily during re-verification while the system confirms your provider and location are in-network for your current plan. It usually clears on its own within 48 hours. If it doesn't, verify your information in your profile and contact support.
Fallback to cash pay: While your insurance is being verified, the system may display cash payment as your default method as a precaution. If you're charged at the cash-pay rate during a verification period, contact support so our team can review the charge. See Unexpected Charges or Billing Issues for details.
If your insurance isn't supported
Tava Health doesn't accept all insurance plans. If your plan isn't supported, you can still access therapy through:
- Self-pay: $125 per session (for Tava Health Referrals) or the provider's cash-pay rate, billed directly.
- HSA or FSA: Health savings accounts and flexible spending accounts are accepted.
For a full list of accepted plans, see Insurance Accepted at Tava.
To understand how your insurance affects what you're charged per session, see How Insurance Billing Works at Tava. If you've already been charged and have questions, see Unexpected Charges or Billing Issues.