We understand that it can be frustrating if your therapist doesn't show up for a scheduled session. To help manage the situation smoothly, we recommend the following tips to help with troubleshooting.
Wait for 15 minutes
Sometimes, unexpected delays can occur. Please wait for 15 minutes past your scheduled appointment time before contacting support. Your therapist may be running late due to another session running over, technical difficulties, or other unforeseen circumstances.
Message Your Therapist
While you wait, you can send a message to your therapist through the Messaging portal. This is a quick way to check if they are running late or if there has been a misunderstanding about the appointment time.
Contact Support
If you haven't heard from your therapist after 15 minutes and there is no sign of them joining the session, please contact our support team for assistance at support@tavahealth.com. They will help you reschedule the session and ensure your concerns are addressed.